How AI Will Transform IT Help Desks and Customer Support
1:05
YouTubeTrusted IT Group
How AI Will Transform IT Help Desks and Customer Support
In this clip, Jim Padley discusses how AI could reshape IT support by providing assistance around the clock, even when human support teams are offline. Using help desk platforms such as Jira as an example, Jim explains how AI-powered agents and chatbots can handle common technical issues, answer user questions, and troubleshoot problems outside ...
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