By: Adelola Adeoti A few weeks ago, Adanna tried to resolve a failed online payment with her bank. Instead of the usual queue ...

WhatsApp has taken down 6.8 million accounts linked to criminal scam centers worldwide, according to its parent company, Meta ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in intelligent customer experience CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Given the rapid adoption of generative AI and its potential to impact a wide range of tasks, understanding the effects of AI on the economy is one of society’s most important questions. In this work, ...

In a standout demonstration of AI-driven transformation, Bosch Power Tools recently claimed the Customer Experience category of the SAP Innovation Awards 2025.

The conversational AI market is exploding to boost customer service, but cybercriminals are launching slick impersonation ...

The Italian Competition Authority (AGCM) recently launched an antitrust investigation into Meta AI's integration within ...

The regulator contends that Meta AI's integration into WhatsApp may unfairly steer users to its services, limiting ...