By: Adelola Adeoti A few weeks ago, Adanna tried to resolve a failed online payment with her bank. Instead of the usual queue ...

WhatsApp has taken down 6.8 million accounts linked to criminal scam centers worldwide, according to its parent company, Meta ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in intelligent customer experience CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

The conversational AI market is exploding to boost customer service, but cybercriminals are launching slick impersonation ...

The Italian Competition Authority (AGCM) recently launched an antitrust investigation into Meta AI's integration within ...

The regulator contends that Meta AI's integration into WhatsApp may unfairly steer users to its services, limiting ...

OpenAI co-founder and CEO Sam Altman further recently stated at a conference in Washington, D.C., that AI would cause entire categories of jobs to be “totally, totally gone” calling out customer ...

The platform is currently being used across sectors such as healthcare, real estate, banking, insurance, and retail ...