Third-party assessments can save you the time and money required to verify a vendor's claims for infrastructure and security. Cloud computing continues to evolve at a rapid pace, and two recent ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, has published the COPC Customer Experience (CX) ...

Businesses often rely on a network of vendors to support their operations, yet many don’t realize this reliance comes with significant cybersecurity risks. Because of this, strengthening vendor risk ...

Commentary - As 60-70% of an enterprise’s IT budget is spent on hardware, software, and external vendor services, maximizing the value derived from IT vendors is key to delivering efficient IT ...

Overview: IGA solutions allow organizations to control user access, enforce policies, and ensure compliance across ...

As a result of some recent sweeping changes in vendor management and risk management, enterprises must recognize and address the complex legal issues that are bound to come up when working with ...

BPO buyer organizations talk the talk when it comes to governance and include it in their contracts, but many are not walking the walk. Thorough BPO vendor management is inconsistent at best, and this ...