Verizon’s Frontier deal may get FCC approval, but it’s a costly bet on slow growth with a questionable strategy. Find out why ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

Verizon's growth initiatives in Mobility/Broadband convergence impact upgrades, churn, and ROI. Read here to know why we rate ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Like the other big carriers, Verizon offers a lower-cost prepaid service, Total Wireless. Sure, you save money, but is it ...

New research from Verizon points to a startling growth in data breaches involving third parties. According to the Verizon ...

From increasing prices to severe outages, it hasn’t been easy for traditional wireless carriers such as AT&T, Verizon, and ...