Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...
eLuminous Technologies transformed a Tier-1 Indonesian ISP’s legacy CRM into a unified ServiceNow platform, automating customer onboarding, billing, and incident management while providing real-time ...
Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
Advsr AI Spotlight Highlighting notable AI moves at the intersection of strategic operating companies and emerging startups. Big ideas in the works. Strategic Deployments of AI CVS Health and Google ...
Adoption Reality - 40% of ServiceNow's enterprise customers have already activated AI Agent features - 60%+ market share ...
Reimagine how developers approach tasks in an AI native workplace. Cortex 2.5 immensely expands its capabilities to ...
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