ServiceNow’s dominant spot among IT service management (ITSM) platforms is facing its “most credible” threat to date, as ...
Profitability increased, though, with Salesforce reporting a net income of $2.09 billion in the quarter, up from $1.53 ...
Salesforce (CRM) offers AI-driven investment potential but warrants caution amid high valuation and upcoming Q3 2026 earnings ...
Nonprofits leaned on AI agents to survive the Giving Tuesday surge. Leaders say this year marks a turning point in how ...
Meet the 30 Under 30 marketing honorees, holiday shopping gets off to a record-setting start, Google’s AI image generator ...
Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
Informatica’s Krish Vitaldevara explains data readiness gaps, CLAIRE’s evolution, multi-cloud neutrality, governance for ...
Today we got the news that Netflix ( NFLX) is buying Warner Brothers ( WBD) for $72 billion. It's the latest in the long ...
AI agents now resolve 70% of Fisher & Paykel’s customer service product troubleshooting queries. The New Zealand-based brand ...
Dominic Redmond, group CIO of recruitment firm PageGroup, is a digital leader driven by a desire to help his team and the ...
Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...
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