I teamed up with AI for 2025 marketing predictions. Expect insights, surprises and a few bold takes on the future of ...

GA4 metrics help marketers get a clear picture of how customers engage with their sites, and they offer a practical way to ...

AI-powered shopping carts? Digital twins for retail? NRF 2025 had it all, including a great trade show experience of its own.

Replika’s AI agents aim to move from companionship to full-on life assistants. Are we ready for this next phase of AI?

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

The TikTok situation highlights the complexity of enforcing regulation compliance on digital platforms supported by companies ...

Surveillance at every turn. China's vast surveillance system is vividly visible with cameras on nearly every street and ...

AI without ethics can backfire quickly. Learn why AI governance is important to build trust and make sure your AI works for ...

Biden unveils AI policies to expand US infrastructure and limit chip exports. See what these changes mean for America’s role ...

From an overall performance standpoint, interoperability delivers an agile digital experience. Companies that seek to add ...

CX in marketing is key to building lasting customer loyalty. Personalization and seamless journeys can make all the ...