Zendesk and Zoom each announced updates to their AI-powered contact center solutions last week, including automated agents. Zendesk introduced omnichannel AI assistants through a partnership with ...

In addition, DeepL Voice for Meetings will soon be available for Zoom Meetings, expanding beyond its existing Microsoft Teams integration to make multilingual communication accessible on one of ...

Zoom took the wraps off of Zoom Voice, a "cloud phone system"; an enhanced App Marketplace; and new additions to its Zoom Rooms platform.