This statement, indicative of the approach that some large companies are taking toward these customer service situations, is technically true but completely misses the nature of SMS communication.

Iterable's 2023 Summer Product Release empowers brands with the simplest and most secure solution to connect with global audiences at scale.

The SMS spam reporting systems in place so far, in France and South Korea, for example, stop at national boundaries, but spam is a global problem requiring a global response, according to the GSMA.