In this strategy-focused webinar, we break down two core approaches to AI adoption – the “assistive” hybrid model that ...

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 also recognised Calabrio users’ ...

Contact Centre Job Losses at Totally - NHS Service Provider. Totally plc, has gone into administration with estimated job ...

Latest report from Cavell predicts the global displacement of 1.9 million human CX contact centre agents by Automation by 2029 ...

Building a Smarter Contact Centre with AI & Automation. The foundation of any AI transformation lies in understanding ...

Tips on How to Reduce Call Abandon Rates in Your Contact Centre - Scott Doherty, Workforce Management Solutions Consultant at ...

Route 101 Awarded Contract By Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower ...

French CX Leaders Embrace AI Revolution as Sabio's Disrupt Makes Sold-Out Paris Debut - sabio group contact centre event ...

Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service - Agents Play a Pivotal Role in Supporting ...

Avaya Triage Week from IPI. Talk to the people who know Avaya inside out accredited Avaya technical contact centre experts.