Business Wire

Verint Unveils Voice of the Customer Analytics Platform

When combined with the Verint Voice of the Customer Analytics platform, Speech Analytics, Text Analytics and Customer Feedback Surveys help provide an early warning system to surface customer ...
Business Wire

For the Fourth Consecutive Year, Customers Give Verint Interaction Analytics Solutions Top Satisfaction Scores in New Interaction Analytics Report

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that it leads with the largest increase in interaction analytics customers and seats ...
No Jitter

Text Analytics Meets Speech Analytics

Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...
Nasdaq

Verint Wins Multiple Awards for Excellence and Innovation in Customer Engagement

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, announced today that its Customer Engagement Cloud Platform™ has been recognized as a leader by multiple ...
Destination CRM

Verint Launches Real-time Agent Assist

Verint today launched Real-time Agent Assist (RTAA) capabilities, including real-time sentiment analysis and new work assist functionality, in the Verint Customer Engagement Cloud Platform. The new ...