Kris Watkins remembers being stuck in line behind someone who used pennies to pay for their groceries. What the president of the Tri-Cities Visitor & Convention Bureau experienced more than 25 years ...

LONDON--(BUSINESS WIRE)--A well-known market intelligence company, Infiniti Research, has announced the completion of its latest article on types of customer segmentation models. It often proves to be ...

Strategy and innovation experts Nicolaj Siggelkow and Christian Terwiesch just published a new book called Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage. The ...

WAITING forever for your daily coffee? You might be one of the types of customers that business owners love to hate. Here are the five people you don't want to be. Customer service expert Fiona Adler, ...