Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

When you contract to have work done for your company, you need a way to monitor and evaluate how well your contractors perform. A plan that includes measurable key performance indicators can keep you ...

This is the last of a three-part series on purchasing. It is intended to blow up long-standing paradigms, to challenge purchasing leaders to think and act more boldly, as well as to think and act more ...

In many organizations, procurement still operates with a rearview mirror. Supplier performance is reviewed monthly. Scorecards are distributed after the fact. Delays are explained, but rarely ...

Traditional methods of managing these linked systems are cumbersome and reveal problems far too late. These methods include implementing a supplier qualification process, including strong penalties ...

As of 2026, I’ve spent more than 10 years analyzing procurement technology and supply chain logistics for public companies. If there’s one thing I’ve learned from these audits, it’s that managing ...