Salesforce is cutting jobs and reducing its reliance on large language models due to trust issues in generative AI, shifting ...

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...

Salesforce is reducing its reliance on generative AI. The company faced reliability problems with large language models. Executives admit confidence in AI has dropped. Salesforce is now prioritizing ...

Salesforce is rethinking its heavy reliance on large language models. Executives say trust in generative AI has declined after real-world reliability issues, pushing the company toward more ...

Rising fears about AI-driven job losses are colliding with a more complex reality. Using Salesforce as a case study, the ...

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is part ...

Salesforce Inc. today announced one of its most comprehensive artificial intelligence updates to date with the launch of Industries AI, a new automation platform that can perform a variety of ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Salesforce the South African organisations using its platform and partner ecosystem to cut costs, accelerate sales cycles and improve operational performance. Across this year’s finalists in the 2025 ...

Automation is reshaping how workflows are managed, and combining the capabilities of ChatGPT with the flexibility of Make.com offers a powerful solution for simplifying tasks. By integrating ChatGPT ...