Rob De La Espriella is the creator of BlueDragon, a problem-solving system used by the US national laboratories and nuclear facilities. United States businesses are silently hemorrhaging trillions of ...

In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...

Guam is full of smart people solving problems every day. But here is the question I want us to ask: Are we actually solving ...

Quote of the Day by Lie Yukou: Some problems don’t disappear no matter how hard you try. You fix one thing, and something else breaks. They keep returning in different forms—new situations, new people ...

Problem-solving is an essential life skill that involves identifying, analyzing, and resolving challenges effectively. Have you ever found yourself staring at a problem, feeling like you’re trying to ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

In a previous article, we discussed how field data provides engineers with insight into how systems behave in the real world. That’s where things like real usage, physics, and operating conditions ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...