Anything that slows e-commerce website browsing or makes it difficult to navigate causes friction. Learn to reduce friction ...

A TransUnion report found that 84 percent of renters said their credit scores improved after having their on-time rent ...

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers ...

The concept of business friction isn’t new: It’s anything that prevents or dissuades customers from buying your products or services. For customers, friction can be long wait times on hold, products ...

A recent FedScoop study shows the federal government workforce could see a meaningful boost in productivity by reducing friction with devices and applications and improving secure access to data and ...

There is one key lesson we can all take away from the last 10 years of a changing retail dynamic: the businesses that succeed are those that make it easy to buy. Giants like Amazon, Uber, Lyft and ...

Minimizing digital friction and fostering digital dexterity in K–12 environments requires a concerted effort that involves training, integration between systems and single sign-on.

American workers have grown increasingly accustomed to accessing information and ordering goods and services online, anywhere and anytime, using their smartphones, tablets and home computers. At work, ...

Learn about friction cost to make better informed decisions: its implications in investments and loans, and how it helps assess the true cost of financial transactions.

As far as engine parts are concerned, mineral oil lubricants help safeguard them from wear. This effect is improved by adding polymer nanoparticles to the lubricating oil. Image Credit: Angewandte ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The concept of business friction isn’t new: It’s ...