During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

MILLIONS of households will receive faster compensation when they have issues with their energy supplier under new government plans. The measures will strengthen the Energy Ombudsman, which is a ...

Utilities have spent nearly $6 billion to install roughly 12 million smart meters at homes and businesses across PJM Interconnection, the biggest U.S. energy market. These devices are meant to help ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

Chameleon Technology has just become one of the first to provide a Virtual WAN (VWAN) solution to help resolve the problems ...

EVERETT — After Snohomish County Public Utilities District began replacing more than 400,000 electromechanical meters with advanced digital meters in 2023, at least one resident is unhappy with the ...

British Gas customers have been complaining in their droves about problems with their smart meter, with one saying there was "something fishy going on". Another said they had been charged £13 in the ...

ALBANY, Ga. (WALB) - Some Albany utilities customers say the city’s transition to the new Smart Meters aren’t making the grade during the first phase of the switchover. As we’ve reported the city is ...

The Northern Territory's main energy retailer, Jacana, reveals about 5,000 customers — thousands more than previously thought ...

Hydro One says it is in the process of hiring more workers and giving them better training, in response to problems with smart meters and a changeover in the billing system. However, one woman in ...

The era of smart meters is here, and the electricity department is rapidly rolling them out to every household. The biggest ...