As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

The unified platform will equip organizations with a best-in-class knowledge management solution that combines the robustness of Bloomfire's existing features with Seva's intelligent AI capabilities, ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. Information can be both a blessing and a curse. While access to ...

SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that SELCO Community Credit Union has ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

LONDON--(BUSINESS WIRE)--London-based, Kovai.co - a premier enterprise software and B2B SaaS company providing revenue growth solutions, announced today the acquisition of Floik, an India-based SaaS ...

Managing and retaining information has become significantly more efficient with the latest updates to Recall AI, an AI note-taking knowledge management platform. Designed to simplify how you save, ...

In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

AUSTIN, Texas--(BUSINESS WIRE)--M-Files, a global leader in information management, today announced that the company has been named to the 2022 KMWorld AI 50 list, honoring companies that empower ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Boost productivity and job satisfaction with efficient workflows and helpful tools, such as no-code development, intelligent search, and customer data platforms. Ask experts what initiatives and ...