Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

Generational habits matter. Each generation communicates differently, so brands must avoid a one-size-fits-all strategy to build lasting loyalty. AI comfort varies. Younger customers welcome AI-driven ...

The component of communication that is most important to a high-performing team is two-way communication. While this plays out differently for an executive onboarding into a new role, someone leading ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The way we communicate has evolved dramatically over the last decade, with the technological ...

The new national day of celebration marks the conclusion of the Talkdesk 100 Days of Artificial Intelligence, championing the ways companies are transforming customer experience through innovation A ...