McKinney, TX, October 10, 2009 --(PR.com)-- Many companies want to improve customer service, but in the world of information overload it is easy to become overwhelmed. But like any project, taking one ...

The help desk process should always include a follow-up survey to the end user asking if the problem has been sufficiently addressed. A lack of follow-up with end users does not allow a holistic ...

As an example, following your help-desk lead: a help-desk application accepts tickets for issues automatically in response to e-mail to a specified address. A new ticket is always created for each ...

An IT department with an efficient help desk for incident management must employ certain best practices to provide its users and workers with reasonable services and expectations. Deploying help desk ...

And if your Help Desk staff can’t figure out that one e-mail reporting that e-mail is down (hey, wait a minute!) is the same issue as the last one on the same subject, you might as well fire the ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

Artificial intelligence is often touted as the next big thing in IT. Realistically, though, AI is better viewed as augmented intelligence -- it's there to help IT staff, not replace them. But ...