I was on the phone with the phone company – in a manner of speaking. I wasn’t actually talking to a person – and that was the problem. I had two issues that needed addressing: involving service, one, ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

A startup called GetHuman offers to handle your most-dreaded customer service calls for $5 to $25 a pop. Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce ...

PALO ALTO, CA--(Marketwire - Sep 11, 2012) - Zingaya, developer of scalable, high-quality web-based VoIP applications for e-commerce websites and customer service call centers, today announced that ...

Add Yahoo as a preferred source to see more of our stories on Google. Imagine sitting on hold with a customer service agent for a delayed delivery or a canceled flight, or getting locked out of your ...

GetHuman last week launched a service designed to help consumers with the tangle of customer service. For between US$5 and $25, one of the eight-person company’s five dedicated problem solvers, aided ...

Zingaya, a developer of Web-based VoIP applications for e-commerce Web sites and customer service call centers, today announced that the Zingaya click-to-call widget is now available on GetHuman.com.

A consumer calls a toll-free number for support with a product or to check on an order and is first required to enter her account information into an automated system, and then required to repeat the ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...