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Since 2010, Juliana has been a professional writer in the technology and small business worlds. She has both journalism and copywriting experience and is exceptional at distilling complex concepts ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

Incident Action Plan (IAP): A written or verbal plan outlining objectives, strategies, and assignments. The ICS is built upon ...

Incident management is one of the more interesting topics to discuss in modern software. For one, it’s driven dramatic and positive culture changes throughout the industry. Avoiding burnout, ...

Organizations, regardless of their size, encounter incidents that lead to prolonged downtime, significant revenue losses, and unhappy customers. These incidents can be related to anything from ...

Incidents are too often thought of as negative events to be avoided at all costs. Jeli.io, the company built by former Netflix and Slack engineer Nora Jones, is on a mission to change this perception.

How operators respond to the unexpected is becoming more and more important in the customer-focused public transport sector for companies to strengthen their brand. In unexpected cases, an efficient ...