Salesforce continues to push the AI envelope: The software giant’s latest advancement is the Einstein Copilot Studio, which will allow any Salesforce user to customize their own Einstein AI bot to fit ...

Richard Nieva is a Forbes senior writer covering technology. As generative AI continues to capture the attention of the tech world, another Silicon Valley giant is hopping into the fray. On Tuesday, ...

Salesforce introduced its AI layer called Einstein back in 2016 to provide predictive AI services across the Salesforce family of products. In March, just months after the release of OpenAI’s ChatGPT, ...

Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

The Salesforce logo is seen at its headquarters on December 1, 2020 in San Francisco, California. The cloud-based enterprise software company announced on Tuesday that it will purchase the popular ...

AI chatbots are coming to your Salesforce applications and it looks like it'll all of them. Company executives had a lot to show off during Tuesday's Dreamforce 2023 keynote address, including major ...

Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...