No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

In the West Loop neighborhood of Chicago, Au Cheval often attracts a line up to three hours long. Considered one of America’s premier burger destinations, the restaurant slings up to 500 patties per ...

The advent of digital marketing has largely transformed the traditional sales process. Marketers have become accustomed to developing funnels that educate leads, address common objections, and offer ...

Loyalty—consistent customers who make repeat purchases—is a great thing to achieve. Every company is thrilled to win the steady revenue that loyal customers provide. But loyalty has its limits. It ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

It is important to remember that no two clients are the same. A few will give you huge profits, more than a few will bring you nothing but headaches. Over the past month, my company Due has been ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), the Customer Engagement Company ™, today announced that Vericast, a leading marketing solutions company, together with its Harland Clarke ...

Opinions expressed by Entrepreneur contributors are their own. If you’re in the professional services industry, take a step back and watch what’s happening in the banking industry right now. As of ...

It’s a well-known fact that it costs 6-7 times more to acquire a new client than it does to generate business from your existing clients. And when poor customer service accounts for 70% of customer ...