Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and overseas outsourcing. But their campaign spiels rarely mention other jobs at ...

A TikToker showed the reality of her job as a call center worker after being told she’d make “good money.” In a clip with over 1 million views, TikTok user Samone (@treazuresamone) shares both her ...

Linda Anderson, an emergency communications technician, responds to a call at the Denver 911 dispatch center. (Eli Imadali for NPR) Sara Harper started at Denver 911 in 2013. While she found the job ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...