Editor’s note: Education Week coverage can be found in this section of the website. Author and former institute director Randal Wright (left) and former CEO of the Philadelphia 76ers and New Jersey ...

What if someone says something to you that doesn’t seem quite right? We got to thinking about this subject because it’s easy for us to make up stories in our head about what someone else said or did.

If there's one thing I learned in a quarter-century of management, it's that there are ample gray areas in human behavior and that resolving employee disputes may not always have clear right-or-wrong ...