Employees are turning to AI for emotional support at work, revealing gaps in leadership, empathy, and human connection that ...

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls.The AI said it handles ...

Predicting exactly how AI will reshape jobs might be impossible. But if you’re leading a business, your priority is preparing ...

Klarna CEO Sebastian Siemiatkowski has already used AI to do the work of 700 people at his company, but also had to recruit human workers to perform some high-function jobs. Welcome to the AI future.

From Otter to Zoom, voice AI is reshaping meetings, notes, and workflows. Discover how these tools are streamlining — or ...

While 79% of IT leaders believe AI will allow employees to focus on more impactful work, less than half feel their current digital workplace solutions adequately support productivity, engagement ...

It is standard practice to support these skills. It is important that we show students how these skills relate to their use of AI in the workplace. Some faculty and administrators are surprised that ...

Specifically, plan sponsors believe artificial intelligence technology will enable them to: Use predictive analytics to estimate participation levels in workplace ... kind of support can be ...

Patient support agents are no different. When we trained agents on AI-powered capabilities, they expressed excitement about how these innovations could improve their work. But after implementing ...